Refund policy

Return Policy and Quality Assurance

At L'ESS is Moreish, we prioritize excellence in our product and your satisfaction. Here's a comprehensive guide to our policies:

Eligibility Criteria for Returns: To initiate a return, your item must remain unopened or unused, with tags, and in its original packaging. The receipt or proof of purchase is required. Contact us at shop@lessismoreish.com to start the return process. Instructions on the return procedure will be provided upon acceptance. Returns without prior authorization will not be accepted.

For any return-related queries, feel free to reach out to us at shop@lessismoreish.com.

Returns for Items Purchased on this Website Only: Please note that returns are applicable only for items bought directly on this website. Products bought from third parties such as dealers or distributors should be reported to the respective sellers for their return policies and procedures.

Damages and Issues: Upon receiving your order, carefully inspect it. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and take corrective action. Please note that returns are not accepted for sale items or gift cards.

Quality Assurance: Every effort is made to ensure our products reach you in impeccable condition. Each item is labeled with a clear "best before" date to guide you on consumption timelines. If you encounter any issues with the taste or quality of your purchase, please don't hesitate to reach out to us promptly. We kindly request that you provide us with as much information as possible, including the best before date and a detailed description of your concerns. Your feedback is invaluable in our pursuit of excellence.

Delivery and Damage: While we aim for impeccable product quality, unforeseen circumstances may occur during transit. If your parcel arrives visibly damaged, follow these steps:

1. Take clear photos of the damaged parcel.
2. Contact us on the day of delivery without delay.

Please note that the risk of damage or deterioration passes to you upon delivery. Notify us within 12 hours of receiving the order. In case of an issue, email us with the provided photos.

Delivery Problems Beyond Our Control: We cannot accept responsibility for quality deterioration due to certain delivery issues beyond our control, including incorrect addresses, unopened parcels, weather-related delays, or gifts sent to recipients temporarily away.

European Union 14-Day Cooling Off Period: For shipments within the European Union, customers are entitled to a 14-day cooling-off period, allowing the cancellation or return of the order for any reason without justification. The same eligibility criteria apply: the item must be unopened or unused, with tags, and in its original packaging. Proof of purchase is necessary.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the return approval, contact us at shop@lessismoreish.com for further assistance.

Your satisfaction, product quality, and freshness are our priority, and we're here to assist you every step of the way.